Shipping policy
SHIPPING POLICY
Last Updated: August 31, 2026
At Purely Home, we aim to provide a smooth and reliable delivery experience across India. Please read the following Shipping Policy to understand how your order will be processed and delivered.
1. SHIPPING AVAILABILITY
We currently ship orders across India, subject to serviceability by our logistics partners.
Some remote or restricted locations may have limited delivery availability.
2. ORDER PROCESSING TIME
Orders are generally processed within 1–2 business days after the order is successfully placed.
For Cash on Delivery (COD) orders, we may contact you to confirm your order before processing it for dispatch.
Orders placed on weekends or public holidays may be processed on the next business day.
3. DELIVERY TIME
After dispatch, orders are generally delivered within 3–7 business days.
Delivery times may vary depending on:
• Your delivery location
• Courier availability
• Weather conditions
• Public holidays
• Regional restrictions
• Unexpected logistics delays
The estimated delivery time is not a guaranteed delivery date.
4. SHIPPING CHARGES
Shipping charges, if applicable, will be displayed during checkout before you complete your order.
From time to time, Purely Home may offer free shipping promotions or other delivery offers.
5. ORDER TRACKING
Once your order has been dispatched, tracking information may be provided through the contact details submitted during checkout.
You can use the tracking information to check the current status of your shipment.
Please allow some time for the tracking information to become active after dispatch.
6. CASH ON DELIVERY
Cash on Delivery may be available for eligible locations and products.
For COD orders, Purely Home may contact you by phone, SMS, WhatsApp, or another available communication method to confirm the order.
Orders that cannot be confirmed may be cancelled before dispatch.
7. DELIVERY ATTEMPTS
Our logistics partner may make multiple delivery attempts before returning an undelivered package to us.
Please ensure that your name, address, PIN code, and contact number are accurate when placing your order.
8. INCORRECT OR INCOMPLETE ADDRESS
Purely Home is not responsible for delivery delays or failed delivery caused by incorrect, incomplete, or inaccurate shipping information provided by the customer.
If an order is returned because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply if the customer requests re-shipment.
9. DELAYED DELIVERY
Although we work with reliable logistics partners, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
• Severe weather
• Natural events
• Courier delays
• High order volumes
• Transportation disruptions
• Government restrictions
• Other unforeseen circumstances
We will make reasonable efforts to assist you in tracking delayed shipments.
10. DAMAGED PACKAGE
If you receive a package that appears damaged or tampered with, please contact our customer support team as soon as possible.
Where possible, take clear photographs or videos of the package and product before opening or using the item. This may help us investigate the issue.
11. LOST OR UNDELIVERED ORDERS
If your order appears to be lost or remains undelivered beyond the expected delivery period, please contact us.
We will coordinate with the relevant logistics partner and assist you in resolving the issue.
12. RETURN TO ORIGIN (RTO)
If an order is returned to our fulfillment or shipping partner because of refusal, incorrect address, failed delivery attempts, or an unavailable recipient, it may be classified as Return to Origin (RTO).
For COD orders, repeated refusal or non-acceptance of orders may affect future COD availability.
13. CONTACT US
If you have any questions regarding shipping or delivery, please contact us:
Purely Home
Website: purelyhome.in
Email: purelyhomeindia@gmail.com
Instagram: @purelyhome.india
Country: India